Terms & Conditions

TERMS & CONDITIONS

For cell phone repair & retail shops

Last Updated: 04 / 28 / 2020

This Repair Terms and Conditions contains information about repair services made provided by SIMSIM Repairs (ABN 56 520 647 637) for customers in physical retail stores and website (online shop). By having repair and sales services with SIMSIM Repairs, you agree to these Repair Terms and Conditions, as amended from time to time.

We reserve to make changes to these Terms at any time without prior notice. You agree to check these Terms periodically for changes.

Warranty & Limited Warranty

The terms set out in these Conditions of Repair shall apply to the service we provide to repair your electronic device, mobile phone, laptop or desktop computer. A 30 days warranty applies to all repairs. Your warranty will be void if device and or replaced parts have any physical damage, liquid ingress, mistreatment and or have been tampered with by a 3rd party. A 90 days warranty applies to the new parts only & not covered by consumable items such as batteries. All OEM parts replacement carry life time warranty, however physical damage is not covered to aftermarket or original replacement parts.

We shall make all reasonable efforts to repair your Equipment subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Services using our reasonable care and skill.

Any time estimate for completion of the Service which may be given to you is an estimate only and does not form any obligation under the terms of this Agreement.

SIMSIM Repairs will be responsible to the extent provided under applicable law for the physical safekeeping of Your Device while in SIMSIM Repairs possession for service. If Your Device is lost or damaged while it is in SIMSIM Repairs possession for service, SIMSIM Repairs will repair Your Device or replace it with an equivalent device, which at SIMSIM Repairs option may be new or refurbished one. Insurance on any items left at our premises is the responsibility of the owner of the item. We will take all reasonable care but no liability in the event of loss or damage.

SIMSIM Repairs shall not responsible to keep your purchase or repair history information. Please retain your paperwork and quote your job number when enquiring about the status of your repair. You are required to present the invoice or sales receipt in order to collect your repair or any purchases at our store(s).

Phone/Tablet/Laptop Status

SIMSIM Repairs will not be responsible if the phone has been physically damaged or has liquid ingress prior to handling and only be responsible for the requested repair areas.

Data on Device

You are solely responsible for backing up any data on Your Device and deleting, encrypting or otherwise protecting your data from unauthorized use. SIMSIM Repairs will not back up or restore your data, and is not responsible for any data that is lost or corrupted. SIMSIM Repairs will not treat data on Your Device as confidential and disclaims any agreement with you or other obligation to do so.

Disclosure to Law Enforcement

Provider may disclose any customer information to law enforcement agencies without further consent or notification to the customer upon lawful request from such agencies. We will cooperate fully with law enforcement agencies. The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms and Conditions will be governed by the laws of the State of Victoria, without reference to its choice of laws principle; ALL DISPUTES WITH SIMSIM Repairs ARISING IN ANY WAY FROM THE SERVICE, INCLUDING THE ISSUE OF ARBITRABILITY, SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY. Any such dispute shall not be combined or consolidated with a dispute involving service provided to any other person or entity, and specifically, without limitation of the foregoing, shall not under any circumstances proceed as part of a class action or class arbitration. The arbitration shall be conducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law. The arbitrator shall decide all issues of interpretation and application of this arbitration provision and the Terms and Conditions. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction.

REPAIR & DIAGNOSTICS TIMES

Although we aim to get your device repaired / diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We normally aim to diagnose and repair within 3-10 business days but sometimes the repair can take longer. We often have to source parts from outside of the AU and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service. If you would like a status update please get in touch with our repair centre or send us a message from our website.

Device Collection

After your item has been repaired, you have 30 days to pay for your item before we recycle it. The 30 days period collection policy also applies on the items that are not repairable. A $50 admin fee will apply if item is not paid for within 30 days of the repair date unless payment arrangements are made prior. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable.

We are a third-party repair centre and our actions on your device may void manufactures warranty and insurance cover, we will not be held responsible for this.

If your Equipment is beyond economic repair, we may at our absolute discretion replace your Equipment with a suitable equivalent rather than carry out repair works.

If we are unable to repair your Equipment, no fault is found on your Equipment or you do not accept our estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.

We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, three (3) months from the time you ought reasonably to have become aware of such circumstances.

We ask for your name and address and the other details so that we can notify you when your Equipment has been repaired and so we can give you an efficient after-sales service. We may also send you text messages from time to time to alert you to new services that we may provide. by using these Services, you consent to our use of your Personal Information as described. If you do not wish to receive text messages at any time you should inform us by email info@simsim.com.au or call us during trading hours: 9650 117.

REFUNDS FOR GOODS PURCHASED

Items Purchased In-store

For Faulty Items: If a fault occurs within 30 days of receipt, we will offer you a full refund. After 30 days, we will either repair or replace at our discretion. Please return it back to the store you purchased it from with your original receipt of purchase, original packaging and

If you change your mind – If you have changed your mind or your product has been returned as “faulty” but no fault has been found you are not liable to a refund.

Items Purchased Online

You have the right to return your order up to 14 days from the day you receive your goods. If you have changed your mind, we will only accept the item for refund if the item is unopened, in its original condition and packaging with a receipt of purchase. You are responsible for the return delivery costs.

Refund Exceptions

Made to order items such as Custom PCs and laptops are exempt will not be refunded if you change your mind. Software is non-refundable either.

Agreement and Liability

We shall not be liable to you for any delay in or failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter. Nothing in this Agreement shall affect our liability in respect of any misrepresentation, warranty or condition that is made fraudulently.

This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of this Agreement so that it is effective to the extent that shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

Terms & Conditions